Timeline for returns:

• You may return your order for any reason within 2 weeks for store credit or exchange only..For all orders You will be eligible for an exchange only if the product is mailed within 14 days from the day the order was originally delivered. And must be in original condition.  If the return was sent after 14 days of the day the order was originally delivered, it will be refused.
• In store purchases are exchanges only with in 14 days of purchase
• We do not do returns for refund because of the costs we incur in every order. You are only permitted to exchange an order once, we do not accept exchanges on exchange orders. Please ask for help with sizing if you’re having trouble. 

What can't be returned:

• Items described as "Final Sale" or “sale” or a discount code was used and cannot be returned or exchanged.
• Merchandise must have all tags attached, and all footwear returns must be sent back in their original packaging and without shipping labels affixed to them.
• Petticoats, Lingerie, Shapewear, Cosmetics, Fragrances, Toiletries, are all not returnable.
• Swimwear is returnable, however it must include the original liner and show no signs of wear. Please be certain to try on all swimwear with undergarments and keep the liner in place.
• Any worn, soiled, altered, washed, or customer-damaged or wrong items cannot be returned and will be shipped back to you at your cost and no refund issued.
• If you cannot be reached with your provided contact information within 30 days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.
• PRE ORDER ITEMS- we do not refund preorder items unless ship date passes 2 weeks. As your item is produced as ordered. 

Return shipping charges information:

• Shipping cost is non-refundable, unless we ship an item in error.
• Returns will require the customer to pay for return shipping.
• Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $10 ground or $32 for International.

Returns Process:

or

1. Ship your package back to:

     Rockin Bettie
     1302 S. 3rd Street, Las Vegas, NV 89104  USA. 

2. In your return please include your name and order number , information for exchange.

* Please ship with tracking; we are not responsible for packages lost by shipping carriers.

3. Once your item is received and your return is processed your exchange will be shipped out to you with 7-10 days or you will automatically be sent store credit.

Also note, online purchases may be returned at our physical store. Please make sure to contact the Boutique in advance to ensure the item is in stock and for further details about their exchange policy.