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Shipping Policy
GENERAL SHIPPING INFORMATION
HOLIDAY SHIPPING INFORMATION
We are a small dedicated team who will do everything in our power to get your items to you as quickly as possible. Due to an influx of orders during the holiday season please allow 7-10 business days EXCLUDING THE WEEKENDS to process and ship your order. If your order has still not moved after 10 days please reach out to Customer Service as there may be an issue. THIS DOES NOT INCLUDE THE ESTIMATED TIME NEEDED BY YOUR SELECTED COURIER TO GET YOUR PACKAGE TO YOU.
SHIPPING TIMES ARE EXTENDED IF ITEM IS IN STORE IT WILL SHIP IMMEDIATELY WE ARE GETTING ITEMS FROM OUR WAREHOUSE AND DUE TO SHIPPING DELAYS THAT IS TAKING ABOUT 6 DAYS. AND THEN WILL SHIP TO YOU RIGHT AWAY AFTER ARRIVAL
Orders usually ship within one to five business days, unless we are experiencing extreme order volume during the Holidays or following a Site Wide Sale. If you have a special event and need your order right away please email customer service at orders@rockinbettie.com and we will try our best to accommodate.
- Shipping and handling charges are determined by location and parcel size. To obtain a shipping estimate, please go to your Shopping Cart and fill out the Estimate Shipping and Tax form to receive a quote.
- Orders can be shipped with signature confirmation required upon delivery; please email orders@rockinbettie.com before placing your order to do so. You can, of course, contact the postal carrier to pick your package up from them directly!
- All orders shipped to P.O. Boxes are shipped USPS. APO/FPO addresses are shipped USPS, as required by law.
- Because of our expedited order
processing we cannot make product substitutions once an order has been placed. We also cannot guarantee that we will be able to cancel or combine orders once they are placed during times ofhigh order volume. - We cannot be financially responsible for your package once it leaves our warehouse and is in the hands of the postal carrier. No refunds will be administered for lost/stolen packages.
- INTERNATIONAL SHIPPING- Customer is responsible for custom charges and if you choose first class international package, please add insurance as we are not responsible for lost packages once your package has left the US. If you refuse the package and do NOT pay your customs charge there will be a returned fee as well as a restocking charge and will need to pay another shipping if you want the items returned to you.
PRE-ORDER SHIPPING INFORMATION
Estimated ship times will be included on each pre-order item's page, but please note
Your entire order will ship when your pre-order ships, including any items that are in stock at the time of placing your order. If you need the in stock items immediately please order those separately so they can arrive to you as fast as possible.
*Business days
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